Privacy Policy | Frumzi Casino

About this Privacy Policy

This policy applies to information collected through the Frumzi Casino website, account services and player support channels. It is intended to help players in Australia understand what information may be handled, why it may be needed and what choices are available. The policy should be read together with the website’s other applicable terms and notices.

Personal information means information that identifies a person or could reasonably be linked with them. The information handled will depend on how a player uses the website. For example, a visitor who only browses public pages may provide less information than a player who opens an account, completes verification or makes a payment.

By using the website, players acknowledge that information may be handled as described in this policy. Where consent is required for a particular activity, players will be given an appropriate choice. Consent can generally be withdrawn for future activities, although withdrawal does not affect processing that was already carried out lawfully or information that must continue to be handled for another valid reason.

Keeping information accurate

Players should provide information that is accurate, complete and current, and should update it when circumstances change. Accurate details help with account administration, identity checks, payment processing, player support, security and responsible operation of the service.

Information we may collect and why

The types of information handled by a casino website commonly include the following. The exact information requested may vary according to the account, transaction, service or verification step involved.

Account details, such as a player’s name, date of birth, contact details, login information and account preferences. These details are used to create and administer an account, communicate with the player and provide requested services.
Identity and verification information, which may include copies or details from identity documents, information used to confirm age or identity, and other verification records. This information supports account security, anti-fraud checks and compliance processes.
Payment and transaction records, such as deposits, withdrawals, payment method details, transaction references, account balances and related activity. These records help process transactions, investigate issues, prevent misuse and maintain accurate financial records.
Communication records, including messages sent to support, complaints, enquiries, feedback and information provided during account reviews. These records help answer questions, resolve problems, monitor service quality and maintain an appropriate history of account interactions.
Technical, device and usage information, such as an internet protocol address, browser type, operating system, device identifiers, general location information, pages viewed, access times and website activity. This information may be used for website operation, security, performance monitoring and service improvement.
Cookie and similar technology data, including information about preferences, sessions and interactions with the website. This helps remember settings, keep pages working, understand website use and support relevant communications where permitted.

Information may be collected directly from the player, automatically when the website is used, or from service providers and other sources where this is necessary for verification, security, payment processing or legal and compliance purposes. We only seek information that is reasonably relevant to the activity being performed.

Main purposes for using information

To open, maintain and secure player accounts.
To provide website features, player support and requested services.
To verify identity, age and account information where required.
To detect, prevent and investigate fraud, money laundering, unauthorised access and other misuse.
To process deposits, withdrawals and other account transactions.
To meet legal, regulatory, record-keeping and responsible gambling obligations.
To send service messages, account notices and security communications.
To send marketing communications where permitted and where the player has provided the required consent or has another lawful basis.
To analyse website performance, improve features and protect the stability of the service.

Sharing, security and retention

Information may be shared with carefully selected service providers that help operate the website and provide related functions. These providers may support payment processing, identity verification, fraud monitoring, technology hosting, customer support, communications, security, analytics or other necessary business services. They are expected to handle information only for authorised purposes and with appropriate confidentiality and security arrangements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud or misuse; enforce applicable terms; respond to a valid legal request; or meet legal, regulatory and compliance obligations. Information is not intended to be sold as a general commercial product.

Some service providers or technical systems may process information in countries outside Australia. Where this occurs, reasonable steps are taken to support the security and lawful handling of the information, taking account of the nature of the service and the information involved.

Protecting information

Reasonable administrative, technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and limits on who can view information. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing login details.

How long information is kept

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, to manage an ongoing relationship, resolve issues, protect the service or meet record-keeping requirements. Some account, identity, transaction and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Cookies and similar technologies

Frumzi Casino may use cookies and similar technologies to help the website function, remember player preferences, maintain sessions, support security and understand how pages are used. Cookies are small files or data elements stored on a device by a website. Some are necessary for core features, while others may support analytics, performance or communication preferences.

Players can manage or restrict cookies through their browser settings. Browser controls may allow a player to delete existing cookies, block certain cookies or receive a notification before cookies are stored. Disabling some cookies may affect website functionality, account access or the availability of particular features.

Device and browser information may still be collected for essential security, technical and operational purposes even where optional cookies are restricted. Cookie settings are generally managed on each browser and device separately, so changes on one device may not apply to another.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent to receive marketing communications.

Making a privacy request

To exercise a privacy right or ask a question about the handling of personal information, contact support@frumzicasino.wtf. Please describe the request clearly and provide enough information for the relevant account or records to be identified. For account security, we may need to verify the identity of the person making a request before providing information or changing account details.

Access: ask for a copy of personal information held about you, subject to applicable verification and legal limits.
Correction: ask for inaccurate, incomplete or outdated account information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer required and deletion is legally available.
Marketing consent: ask for marketing communications to stop or withdraw consent for future marketing messages.

A deletion request may not remove every record immediately. Certain information may need to be retained for legal, security, dispute-resolution, fraud-prevention or record-keeping purposes. Where information cannot be deleted, the request will be considered in light of the applicable requirements and the information will continue to be handled only as needed.

Players can usually unsubscribe from marketing emails by using the unsubscribe option included in the message. Stopping marketing communications does not stop essential service messages, such as account, transaction, security or policy notices.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The latest version will be made available on the website. Players should review this page periodically to remain informed about how information is handled.