Betting Rules

1. General betting conditions

By opening or using a betting account, you agree to follow these Betting Rules and any additional terms shown on the relevant betting page. If there is a difference between these general rules and a specific market rule, the specific rule may apply to that market. If there is a difference between these rules and the Terms and Conditions, the Terms and Conditions will generally govern unless the applicable market rule states otherwise.

Betting services are available only where permitted by applicable law and to customers who meet all account, identity and location requirements. You are responsible for checking that your use of the service is lawful in the place where you are located. You must also satisfy the applicable minimum age requirement and provide accurate information when registering, depositing, wagering or completing account checks.

Each customer must use only their own account and must not allow another person to access or use it for betting. Account credentials should be kept confidential. If you believe that someone else has accessed your account, you should stop using the account and follow the available account security or support process.

• Only one person may use an individual betting account.
• You must not place bets on behalf of another person unless this is expressly permitted by law and the applicable terms.
• You must not use the service for fraud, money laundering, market manipulation or any other unlawful purpose.
• You must not use automated tools, software or technical methods to interfere with the betting service or gain an unfair advantage.
• You must comply with any responsible gambling controls, account restrictions or verification requests that apply to your account.

Account checks and unusual activity

Frumzi Casino may request information or documents to verify your identity, age, location, payment method or source of funds. A bet, transaction or account activity may be reviewed where there is a security, compliance, technical or integrity concern. Any review will be handled in accordance with the applicable terms and privacy information. Until a review is completed, access to some services or transactions may be restricted where permitted.

2. Placing and accepting bets

The odds, stake, potential return, selection and any other details shown on the betting slip should be checked carefully before submission. You are responsible for confirming that your bet is correct. A bet is not accepted merely because a selection has been added to a betting slip. It becomes a bet only when the system confirms acceptance.

A confirmation message, bet reference or similar record may be provided after acceptance. You should retain this information for your records. If no confirmation is received, you should check your account history before attempting to place the same bet again, as a second submission could result in a separate wager if the original bet was accepted.

The displayed odds and market information may change before a bet is accepted. A bet may be rejected, referred for review or accepted at different odds where the betting system identifies a price change, technical issue, market suspension or other relevant condition. The terms displayed at the time of acceptance will normally determine the accepted wager.

Bets may be unavailable or suspended for a range of reasons, including late information, an event starting, a material change in conditions, market integrity concerns, a technical issue or a need to confirm the correct market status. You should not assume that a suspended or unavailable market will reopen or that a pending selection will be accepted.

Bet types and combinations

The available bet types may include single bets, multiple bets, combination bets, in-play bets or other products described on the relevant betting page. The way a return is calculated depends on the bet type, the odds accepted and the result of each applicable selection. Product-specific rules may apply to each option, including rules about minimum selections, related outcomes, partial results and the treatment of void selections.

1. Select the market and outcome you wish to back.
2. Enter the intended stake and review the displayed odds and possible return.
3. Check all selections, event details and bet conditions before submitting.
4. Submit the bet and wait for the acceptance or rejection message.
5. Review your account history to confirm the final status of the wager.

The maximum stake, maximum return, minimum stake or other limits may vary by product, market, customer or circumstance. Any applicable limit will be shown where relevant or may be applied in accordance with the website terms. A displayed calculation is not a guarantee of acceptance if a limit, restriction or system condition applies.

3. Events, results and settlement

Bets are settled using the official result or the result source identified in the relevant market rules. The result may be based on the outcome announced by the event organiser, governing body, competition authority or another recognised source. A result can be corrected or amended if the original announcement was wrong, incomplete or later overturned under the applicable competition rules.

Unless a market rule says otherwise, a market may be settled using the result available at the time of official confirmation. Later appeals, disciplinary decisions, deductions, disqualifications or changes to records may not affect settlement unless the specific rules for that market provide for such an adjustment.

Event changes and abandoned events

Special rules may apply when an event is postponed, abandoned, interrupted, moved, shortened, rescheduled or played at a different venue. The treatment of a bet can depend on the sport, competition, market type and whether a particular condition has been satisfied. You should read the market information for details before placing a wager.

Where an event does not take place or a market cannot be determined under its rules, the affected bet may be declared void. A void bet is generally treated as if it had not been placed, subject to any applicable rule for combination bets or related selections. If one part of a multiple bet is void, the remaining selections may be settled in accordance with the relevant bet type.

Incorrect results and settlement corrections

If a bet is settled using an incorrect result, incorrect odds, incorrect event information or a technical error, the settlement may be corrected where permitted. A resulting balance adjustment may be made after the error is identified. If funds have been credited incorrectly, you should not spend or withdraw them while the matter is being reviewed. Where an account has been debited incorrectly, the appropriate correction may be applied after investigation.

If you believe a bet has been settled incorrectly, review the market rules and your account record first. A query should include the relevant bet reference, event, market, selection and the reason you believe the settlement is incorrect. Queries are reviewed against the applicable rules and available records, and the final outcome may depend on the official result and the terms in force when the wager was accepted.

4. Pricing, errors and technical issues

Odds and betting information are provided for wagering purposes and may be affected by delays, data errors, feed interruptions or other technical circumstances. Frumzi Casino does not intend to accept a wager that has been created by an obvious pricing, display or system error. Where an obvious error affects a bet, the wager may be voided or settled using the correct price or conditions, subject to the applicable terms and law.

Examples of a possible obvious error may include a clearly incorrect price, an impossible outcome, an incorrect event status, a duplicated market, a wrong participant or a return that cannot reasonably be supported by the displayed information. The assessment will take account of the circumstances and the information available when the wager was accepted.

You are responsible for ensuring that your device, internet connection and account session are secure and suitable for placing bets. A bet cannot normally be cancelled simply because you changed your mind, entered the wrong selection, misunderstood the market or experienced a delay after submitting it. If a technical problem appears to have affected a wager, do not repeatedly resubmit the same bet; check your betting history and seek a review through the available support process.

• Bets may be delayed while acceptance, price or account checks are completed.
• A market may be suspended without prior notice.
• An accepted bet remains subject to the rules applying to that market.
• System records, transaction records and event data may be used when investigating a dispute.
• A technical interruption does not automatically void every bet placed during the affected period.

5. Responsible betting and questions

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you start and do not wager money needed for everyday expenses. Avoid betting when you are distressed, under the influence of alcohol or drugs, or attempting to chase previous losses. Taking regular breaks can help you keep your activity under control.

If betting stops feeling enjoyable or begins to affect your finances, relationships, work or wellbeing, stop and seek help. Available responsible gambling tools may include deposit controls, spending limits, time reminders, account breaks and self-exclusion. The availability and operation of a tool may depend on the account and the applicable service terms.

These rules are a general guide and do not replace the full Terms and Conditions or the rules shown for a particular market. Rules may be updated to reflect changes to the service, event formats, technical systems or legal requirements. The current version should be reviewed before placing a bet.

For a question about an accepted wager, use the available account support or complaints process and provide enough information for the bet to be identified. For a responsible gambling concern, use the responsible gambling options provided on the website. If you are not comfortable continuing to bet, do not place another wager while your concern is being considered.